Refund Policy

We want you to be happy with your gift. Because a gift is a digital product that is delivered immediately, here is exactly how refunds work.

Our promise

If something went wrong or you are not satisfied, contact us within 14 days of your purchase and we will refund the full amount you paid. This applies whether or not the gift has been opened.

Also covered, at any time

• You were charged twice for the same order.
• The gift never worked or was never delivered, and we could not fix it.
• You did not authorize the charge.

How to ask

Email hello@ebuket.link from the address you used to buy, and include your order reference (it is in your receipt email). We aim to reply within two business days.

What happens when we refund

• The money goes back to your original payment method.
• Your bank usually shows it within 5 to 10 business days. We cannot speed this up.
• The gift link is deactivated, so the recipient can no longer open it.
• We email you to confirm.

When we may decline

We may decline a refund where a gift was removed for breaking our Terms, or where we find a pattern of abuse of this policy.

Please contact us first

If there is a problem, email us before disputing the charge with your bank. We can usually resolve it faster, and a refund through us costs you nothing extra.